HeartMySoul Support

For account, billing, privacy, safety, verification, group, venue, map, or technical help, email our support team from the address on your HeartMySoul account.

Immediate danger: HeartMySoul is not an emergency service. Contact local emergency services. Use Report and Block in the app for member safety concerns.

Email verification

Sign in, open Profile, and use the resend option in the live account panel. Check spam and make sure the email address is correct.

Location and Live Map

Allow location in iOS Settings and choose a Presence Map privacy mode. Location may be approximate or delayed. If no one is within the default 80 km range, HeartMySoul progressively expands discovery to find available members or tables.

Photos

Open Profile and tap a photo slot. Supported images upload to your account and remain available after reinstall when you sign back in.

Subscriptions and purchases

Plans and add-ons are purchased through Apple. Use Restore Purchases in Profile after reinstalling or changing devices. Manage or cancel a subscription in iOS Settings under your Apple Account and Subscriptions. Apple handles billing refunds.

Groups and tables

Open Groups to find, join, or host a table. Hosting may require an eligible plan. Include accurate venue, address, time, contact, table, and seat details.

Share the app or your profile

In Profile, use Invite friends to share the App Store link. Use My profile to create a privacy-limited, revocable profile preview.

Delete your account

Open Profile, Safety, Delete account and follow the confirmation steps. Account deletion is permanent. Cancel any Apple subscription separately.

What to include in a support email

Include your account email, app version, iPhone model, what you expected, what happened, and the approximate time. Do not send your password, full payment card number, or unnecessary identity documents.