Privacy Policy

Last updated July 12, 2026

This policy explains how HeartMySoul collects, uses, shares, retains, and protects information when you use our dating, social discovery, live map, messaging, group, venue, verification, concierge, and subscription features.

Who this policy covers

HeartMySoul is for adults aged 18 or older. This policy applies to the HeartMySoul iOS app, our websites, public profile previews, support, and related services.

Information we collect

• Account and contact information: email address, password hash, email verification state, support requests, and account status.
• Profile information: name, date of birth, city, photos, biography, prompts, interests, relationship goals, lifestyle details, and optional demographic information such as ethnicity and income range.
• Location and venue information: precise or approximate device location when you grant permission, location accuracy, presence signals, nearby venue information, and the privacy mode you select.
• Activity and content: connection decisions, matches, messages, groups, table details, reports, blocks, and profile-share choices.
• Trust information: email, photo, identity, lifestyle, or income verification submissions and review results. Public profiles show status badges, not private verification documents.
• Purchase information: product and transaction identifiers, subscription status, and feature balances. Apple processes payment card information; HeartMySoul does not receive your full card details.
• Technical information: app version, device and network diagnostics, security events, timestamps, and IP address where needed to operate and protect the service.

How we use information

We use information to create and secure accounts, verify email and identity, personalize discovery and filters, operate the live map and nearby signals, enable messaging and groups, provide concierge support, process and restore purchases, detect fraud and abuse, enforce our rules, respond to support, and improve reliability.

Location and profile sharing

Location access is optional. You can deny or revoke it in iOS Settings and still use non-location portions of the app. HeartMySoul offers privacy modes intended to limit the precision shown to other members. Do not treat a map position, nearby label, or same-venue signal as an exact or continuous location guarantee.

Public profile links are off by default. If you turn one on, the preview may show your name, age, city, photos, biography, interests, verification status, membership tier, and connection mode. It does not include your email, income, ethnicity, or exact location. You can revoke the link at any time.

How information is shared

Information may be shared with other members according to your settings, with vendors that provide hosting, email, mapping, storage, security, moderation, customer support, and purchase processing, with Apple for App Store transactions, or when required for legal, safety, fraud-prevention, or business-transfer purposes. Service providers may use information only to perform services for HeartMySoul under appropriate safeguards.

HeartMySoul does not sell personal information and does not use personal information for cross-app tracking advertising.

Moderation and safety

We use automated signals and human review to screen or investigate suspected spam, threats, exploitation, fraud, and other prohibited content. Members can report content and block other members. Moderation decisions may use profile, message, group, location, and account activity relevant to the concern.

Retention and deletion

We retain information while your account is active and as needed to provide the service. When you delete your account in the app, we delete or de-identify associated profile, photo, match, message, location, group, and account records unless retention is reasonably necessary for legal obligations, payment records, fraud prevention, safety investigations, dispute resolution, or enforcement. Backups and security logs may age out on their normal protected schedules.

Your choices and rights

You can edit profile fields, make optional demographic fields blank, control location permission in iOS, change map privacy, revoke a profile-share link, report or block members, restore purchases, and delete your account in the app. Depending on where you live, you may also request access, correction, portability, restriction, objection, or deletion by contacting us.

Security and international processing

We use administrative, technical, and organizational safeguards designed to protect information. No service can guarantee absolute security. Information may be processed in countries other than your own, subject to applicable contractual and legal safeguards.

Children

HeartMySoul is not intended for anyone under 18. If we learn that an underage person has created an account, we will suspend and delete it. Contact us if you believe this has occurred.

Changes and contact

We may update this policy as the product or law changes. We will post the revised date and provide additional notice when required. Questions, privacy requests, or deletion requests can be sent to support@heartmysoul.com.

For immediate safety concerns, use the report and block controls in the app. Contact local emergency services when anyone may be in immediate danger.